Granting itopia admin access to your environment

Written by Katarina Ondrejovicova
Updated this week

Updating Storage on User Sessions

Updating storage to all user sessions or a single session when you have Autoscale enable in RD Collections

Written by Juan C. Escobar
Updated this week

Office 365 Licensing without Volume Licensing

How to setup office 365 for a virtual environment and be compliant to Microsoft agreement terms.

Written by Juan C. Escobar
Updated over a week ago

Import Images from GCP to itopia CAS

Written by Katarina Ondrejovicova
Updated over a week ago

Adding User to a new collection

Switching a user to a different collection

Written by Juan C. Escobar
Updated over a week ago

Managing RD Collections

Written by Katarina Ondrejovicova
Updated over a week ago

Enabling multiple collections in existing deployments

Written by Alejandro Clavero
Updated over a week ago

Enabling Virtual Displays on Instances

Enable virtual display drivers on instances

Written by Juan C. Escobar
Updated over a week ago

Search Issues with documents and Outlook

Search Issues with documents and Outlook

Written by Juan C. Escobar
Updated over a week ago

CAS Portal Notifications

Notifications on the CAS portal

Written by Roy Anderson
Updated over a week ago

Increase Compute Engine Quotas in GCP

A guide to check IP, CPU and GPU quotas in GCP

Written by Katarina Ondrejovicova
Updated over a week ago

Google Cloud Logs

Using Google Cloud Console logs for troubleshooting

Written by Roy Anderson
Updated over a week ago

Renewing SSL Certificates for RDS deployments

Renewing SSL certificates for RDS deployments when they expire

Written by Roy Anderson
Updated over a week ago

Enable BigQuery API

Steps to enable BigQuery API in Google Cloud Console

Written by Katarina Ondrejovicova
Updated over a week ago

Importing Users from local AD to an Extended AD in itopia + GCP

Learn how you can import users/ groups from your local AD to the Cloud AD you extended to GCP and itopia

Written by Katarina Ondrejovicova
Updated over a week ago

Insights Features

Written by Katarina Ondrejovicova
Updated over a week ago

Server Import from GCP to itopia

Written by Katarina Ondrejovicova
Updated over a week ago

itopia CAS Statuses: Colors and Meaning

This article describes the statuses found across CAS modules and explains their meaning

Written by Katarina Ondrejovicova
Updated over a week ago

Mass AD password reset

Resetting the AD password for multiple accounts

Written by Alejandro Clavero
Updated over a week ago

Cancel Your itopia Subscription

A guide to cancel the itopia subscription from the management portal and Google Marketplace

Written by Katarina Ondrejovicova
Updated over a week ago

Managing Custom Images

Make the server creation faster and easier with custom images.

Written by Katarina Ondrejovicova
Updated over a week ago

User Connection to Graphic Virtual Workstation

Learn how the end users connect to their graphic virtual VM

Written by Katarina Ondrejovicova
Updated over a week ago

Editing Graphic Virtual Workstation User and VM

Learn how to edit a VM for virtual graphic workstation user. Change RAM and CPU, add disks or see how to change user details.

Written by Katarina Ondrejovicova
Updated over a week ago

Microsoft web client install (HTML5 portal)

Installing the remote desktop web client on your rdwebapp server

Written by Alejandro Clavero
Updated over a week ago

Adding a User for Graphic Virtual Workstation Deployment

Steps to create a new user under graphic virtual workstation deployment

Written by Katarina Ondrejovicova
Updated over a week ago

itopia Software FAQ's

Written by Katarina Ondrejovicova
Updated over a week ago

itopia Deployment Management: Best Practices

Environment configuration overview and recommendations to manage your deployments in itopia

Written by Katarina Ondrejovicova
Updated over a week ago

User Connection To Their Cloud Desktop/ Downloading RDP File

Windows desktops: End-users can connect to their cloud workspace by simply downloading the RDP file

Written by Katarina Ondrejovicova
Updated over a week ago

MAC Users Connection To Their Workspace

Step by step guide to connect to cloud workspace from MAC

Written by Katarina Ondrejovicova
Updated over a week ago

Connecting to Cloud Desktop from Chromebook

Instructions to connect from a device running Google Chrome OS such as Chromebook or Chromebox.

Written by Katarina Ondrejovicova
Updated over a week ago

End User Login Using Server IP

Learn how to login to the cloud desktop using server IP

Written by Katarina Ondrejovicova
Updated over a week ago

Logging in with Mobile Devices

RDP config on Android and Apple mobile devices

Written by Roy Anderson
Updated over a week ago

"The identity of the remote computer cannot be verified. Do you want to connect anyway?"

Written by Katarina Ondrejovicova
Updated over a week ago

"We can't sign into your account" error message when logging in RDS server 2016

Sign in error message when logging in the cloud desktop

Written by Katarina Ondrejovicova
Updated over a week ago

Managing Users

Manage your users in itopia. This article explains basic functions available in Users module.

Written by Katarina Ondrejovicova
Updated over a week ago

Delete a Deployment

A guide how to remove a deployment from itopia and Google

Written by Katarina Ondrejovicova
Updated over a week ago

Release Static IP's From Google Cloud

How to remove/release static IP's from Google Cloud

Written by Roy Anderson
Updated over a week ago

User Import Features

Different ways to import users in itopia CAS

Written by Katarina Ondrejovicova
Updated over a week ago

Excel Sheet Requirements for Bulk User Import

Written by Katarina Ondrejovicova
Updated over a week ago

Change Deployment Details, Add New Site

How to add a new deployment site or how to change deployment details such as contact information, website, email domain or timezone.

Written by Katarina Ondrejovicova
Updated over a week ago

Time Zone Settings

Default timezone settings in itopia management portal and in the servers, how to change the time zone

Written by Katarina Ondrejovicova
Updated over a week ago

Change End User Settings

Learn how to disable password expiration, force password reset at next login or enable account expiration

Written by Katarina Ondrejovicova
Updated over a week ago

Changing End User Password on their Virtual Desktop

Keyboard shortcuts for different operating systems that allow end user to change their own cloud desktop password.

Written by Katarina Ondrejovicova
Updated over a week ago

How to Shadow users in Windows Server

Assist users in remote sessions

Written by Alejandro Clavero
Updated over a week ago

Windows Templates and Default GPO's

Useful information about Windows templates and the default policies used by itopia to configure the servers

Written by Katarina Ondrejovicova
Updated over a week ago

User Profile Configuration and User Profile Data

Written by Katarina Ondrejovicova
Updated over a week ago

Folder redirection

How to setup folder redirection in the event you choose to not use user profile disks

Written by Alejandro Clavero
Updated over a week ago

Extending a User Profile Disk in Windows server

Written by Alejandro Clavero
Updated over a week ago

Temporary Profile Issues with User Profile Disks

Troubleshooting steps for temporary Profile issues with User Profile Disks (UPD) ​

Written by Roy Anderson
Updated over a week ago

RDS Users Cannot Delete Desktop Files

Troubleshooting steps to resolve issues deleting desktop files

Written by Katarina Ondrejovicova
Updated over a week ago

Adding GPU to a VM instance

Leverage GPUs on Google Cloud for complex processing and scientific computing

Written by Katarina Ondrejovicova
Updated over a week ago

Dedicated VM instances for users

Dedicated VM's for users

Written by Katarina Ondrejovicova
Updated over a week ago

Creating Server Shutdown Message Through Task Scheduler

Setting up a task to notify active users before the Server uptime schedule powers off a server

Written by Antonio Moreno
Updated over a week ago

Office 365 Click to run Installation on RDS environments

Office365 installation for Office 365 ProPlus

Written by Juan C. Escobar
Updated over a week ago

Applications

Keep track of your installed applications in itopia. This article explains how to manage and restrict your apps for users.

Written by Katarina Ondrejovicova
Updated over a week ago

Quickbooks Installation in RDS Environment

Best practices to install Quickbooks in terminal servers

Written by Katarina Ondrejovicova
Updated over a week ago

Error When Downloading an installation File on Terminal Server

Written by Katarina Ondrejovicova
Updated over a week ago

"This action requires Windows administrator permissions" error when opening QuickBooks company file in RDS environment

Windows administrator permissions error when opening QuickBooks company file

Written by Katarina Ondrejovicova
Updated over a week ago

“There was an error opening this document. Access denied.” Acrobat Reader 11 Fix for RDS Environment Error

A guide on how to fix the issue with Adobe reader that doesn't allow opening .pdf files.

Written by Katarina Ondrejovicova
Updated over a week ago

Installing Chrome extensions for users with User Profile Disks

Three ways to install Chrome Extensions for Windows Server

Written by Alejandro Clavero
Updated over a week ago

Configuring Outlook in Google Environment

Written by Katarina Ondrejovicova
Updated over a week ago

Security Groups

Manage your folder permissions in itopia through Security Groups module.

Written by Katarina Ondrejovicova
Updated over a week ago

Folders/ Shares Module

Find out how to edit user permissions to shared files and folders. Configure mapped drives using itopia portal.

Written by Katarina Ondrejovicova
Updated over a week ago

VPN Module

This article walks you through creating a Google Cloud VPN gateway and tunnel

Written by Katarina Ondrejovicova
Updated over a week ago

Google Cloud - VPN and Firewall Rules

Create Firewall rules to make sure you enable traffic between on-premise network and Google Cloud

Written by Alejandro Clavero
Updated over a week ago

Snapshots

Get familiar with Snapshot scheduling automation

Written by Katarina Ondrejovicova
Updated over a week ago

How to Restore from a Snapshot

Follow this guide for a file/ folder or single disk restores

Written by Juan C. Escobar
Updated over a week ago

Restore a VM Instance from a Snapshot

Learn how to restore an entire VM instance (server) from a snapshot

Written by Katarina Ondrejovicova
Updated over a week ago

Configuring Volume Shadow Copies (VSS) on Windows Server

Volume Shadows Copies is a technology developed by Microsoft to take restorable snapshots of a volume.

Written by Juan C. Escobar
Updated over a week ago

How to Prevent RDP Attacks

Prevent hackers to sneak in through RDP

Written by Ubaldo Don
Updated over a week ago

Google Compute Engine - Changing a VM instance's public IP

Change the public static IP on a VM instance

Written by Alejandro Clavero
Updated over a week ago

Change the RDP port for a VM instance in Google Compute

Written by Alejandro Clavero
Updated over a week ago

Microsoft RDS License Configuration on the Server

Written by Katarina Ondrejovicova
Updated over a week ago

Grant Local Admin Rights to a User in Windows Server

Learn how to elevate permissions to local administrator

Written by Katarina Ondrejovicova
Updated over a week ago

Group Policy Method to Disable Shutdown Event Tracker in Windows Server

If you have a test Windows Server machine, then you may wish to set the Shutdown Event Tracker policy to: 'Disabled'.

Written by Katarina Ondrejovicova
Updated over a week ago

Custom Start Menu Layout for Server 2016

Hide admin options such as Server manager and Power shell from the end users' start menu

Written by Alejandro Clavero
Updated over a week ago

Schedule Server Uptime

Save cost and time scheduling server uptime

Written by Ubaldo Don
Updated over a week ago

VM Instances Module

Basic overview of itopia VMInstances module. How to start/ stop/ restart a VM instance

Written by Katarina Ondrejovicova
Updated over a week ago

RD Security Certificate Setup in RDS Server

Make your connection more secure with SSL cerificate

Written by Katarina Ondrejovicova
Updated over a week ago

Admin Connection to a VM Instance

Learn how to easily access your servers anytime with RDP.

Written by Katarina Ondrejovicova
Updated over a week ago

Admin Access to Linux Server

Access Linux Server

Written by Roy Anderson
Updated over a week ago

Update VM Instance Resources (RAM, CPU, Storage)

Learn to increase the storage, change RAM and CPU

Written by Katarina Ondrejovicova
Updated over a week ago

Customize Autoscaling

Let the system scale your compute resources automatically according to your requirements.

Written by Katarina Ondrejovicova
Updated over a week ago

Disable/ Allow Logins to a Server

Learn how to allow or disable end user logins from Server Manager.

Written by Katarina Ondrejovicova
Updated over a week ago

Pagefile Configuration

Best practice to manage the page file

Written by Katarina Ondrejovicova
Updated over a week ago

Expanding Disks

Written by Juan C. Escobar
Updated over a week ago

Add New Disk to a VM Instance

This article shows you how to add a secondary persistent disk to an existing VM instance

Written by Katarina Ondrejovicova
Updated over a week ago

Linux server

Learn how to deploy Linux app server

Written by Katarina Ondrejovicova
Updated over a week ago

Add New Server

Written by Katarina Ondrejovicova
Updated over a week ago

Increase Google IP Quotas

A guide to check the IP quotas in Google and increase them if needed.

Written by Katarina Ondrejovicova
Updated over a week ago

itopia Reports

Generate reports and learn more about your deployments

Written by Katarina Ondrejovicova
Updated over a week ago

Tasks Module

The article provides an overview of itopia Tasks section

Written by Katarina Ondrejovicova
Updated over a week ago

Cloud Price Calculator

Get an estimate of your infrastructure cost

Written by Katarina Ondrejovicova
Updated over a week ago

Update Your itopia Plan

Learn how to add or remove add ons and manage subscription

Written by Katarina Ondrejovicova
Updated over a week ago

Manage Your itopia Payment Profile

Update your credit card information

Written by Katarina Ondrejovicova
Updated over a week ago

Starter Plan Features Explained

Learn more about the features you get with the Starter Plan!

Written by Katarina Ondrejovicova
Updated over a week ago

Pro Plan Features Explained

Learn more about the features you get with the Pro Plan!

Written by Katarina Ondrejovicova
Updated over a week ago

Customize Your Branding

Make itopia platform customized to reflect your brand.

Written by Katarina Ondrejovicova
Updated over a week ago

Change Deployment Settings / Change RD Collection Settings

Learn to change GPO's for: user session time out, local drive access, printer redirection and Task manager access

Written by Katarina Ondrejovicova
Updated over a week ago

Printer Redirection in RDS Environments

Learn how the printer redirection works in Windows Server and what are the basic steps to troubleshoot printer issues

Written by Katarina Ondrejovicova
Updated over a week ago

Scanning in Cloud

4 different options to handle scanning in cloud

Written by Katarina Ondrejovicova
Updated over a week ago

Remote App

Enable Remote Application instead of a full cloud desktop

Written by Katarina Ondrejovicova
Updated over a week ago

Publish a Mapped Drive for Remote Application Access

Written by Katarina Ondrejovicova
Updated over a week ago

Sticky Notes in Windows Server

Written by Katarina Ondrejovicova
Updated over a week ago

User password & lockout policy

Written by Katarina Ondrejovicova
Updated this week

Reset Admin Passwords

Basic information about admin accounts and how to reset / unlock them

Written by Katarina Ondrejovicova
Updated over a week ago

Create / Edit / Delete Admin Accounts

Quick guide to create, edit or delete itopia CAS admin account and restrict admin permissions

Written by Katarina Ondrejovicova
Updated over a week ago

Activity logs

Track your admin changes with Activity logs, find out exactly who does what and when on your itopia portal

Written by Katarina Ondrejovicova
Updated over a week ago

Itopia Integration with Slack

Setup an integration with Slack

Written by Katarina Ondrejovicova
Updated over a week ago

Itopia Integration with Zendesk

Written by Rene Rubio
Updated over a week ago

itopia Integration with ConnectWise

Written by Katarina Ondrejovicova
Updated over a week ago

Google Cloud Security, Privacy and Compliance

SOC, links to detailed documents about security and compliance in Google

Written by Katarina Ondrejovicova
Updated over a week ago

Google Cloud Billing Reports

Understand your spending at a glance with Google Cloud Billing reports and get more control over your GCP expenses.

Written by Katarina Ondrejovicova
Updated over a week ago

Enable Billing Export to BigQuery

Gain more control over your Google billing.

Written by Katarina Ondrejovicova
Updated over a week ago

GCP Billing Insights

Gain better visibility into your Google Cloud expenses when you set up billing integration with BigQuery and itopia

Written by Katarina Ondrejovicova
Updated over a week ago

itopia Billing

Basic information about itopia billing

Written by Katarina Ondrejovicova
Updated over a week ago

Adding Access to Your GCP Billing

Steps to give administrator access to your billing account

Written by Katarina Ondrejovicova
Updated over a week ago

itopia CAS Mobile App

Download itopia CAS management portal app to manage cloud on the go

Written by Katarina Ondrejovicova
Updated over a week ago

Support Options

How to contact itopia support

Written by Katarina Ondrejovicova
Updated over a week ago

itopia Status Page

Get live updates about itopia services availability from http://status.itopia.com/

Written by Katarina Ondrejovicova
Updated over a week ago

Release Notes

Where we keep you up to date with itopia CAS latest releases including new features and fixes

Written by Katarina Ondrejovicova
Updated over a week ago

Professional Services

Terms, conditions and examples of itopia Pro Services

Written by Katarina Ondrejovicova
Updated over a week ago

Feedback

Share your ideas with us, propose changes and features in itopia platform or the itopia Helpcenter

Written by Katarina Ondrejovicova
Updated over a week ago