General Operational How to Guides

Connecting Users to their Virtual Desktops

Connection Options for RDS Deployments

Written by Aaron Firouz
Updated over a week ago

Troubleshooting User Experience over RDP

Identify and resolve issues which undermine the RDP user experience

Written by Craig Medland
Updated over a week ago

End User Login Using Server IP

Learn how to login to the cloud desktop using server IP

Written by Katarina Ondrejovicova
Updated over a week ago

Logging in with Mobile Devices

RDP config on Android and Apple mobile devices

Written by Katarina Ondrejovicova
Updated over a week ago

Cloud Desktops on Chromebooks

Written by Craig Medland
Updated over a week ago

Microsoft web client install (HTML5 portal)

Installing the remote desktop web client on your rdwebapp server

Written by Alejandro Clavero
Updated over a week ago

Changing End User Password on their Virtual Desktop

Keyboard shortcuts for different operating systems that allow end user to change their own cloud desktop password.

Written by Katarina Ondrejovicova
Updated over a week ago

Understanding the Nearest Connection Point Feature

Written by Aaron Firouz
Updated over a week ago

User Management

Managing Users

Manage your users in itopia. This article explains basic functions available in Users module.

Written by Katarina Ondrejovicova
Updated over a week ago

How to Shadow users in Windows Server

Assist users in remote sessions

Written by Alejandro Clavero
Updated over a week ago

User Password & Lockout Policy

Written by Craig Medland
Updated over a week ago

Change End User Settings

Learn how to disable password expiration, force password reset at next login or enable account expiration

Written by Katarina Ondrejovicova
Updated over a week ago

User Import Features

Different ways to import users in itopia CAS

Written by Katarina Ondrejovicova
Updated over a week ago

Excel Sheet Requirements for Bulk User Import

Written by Katarina Ondrejovicova
Updated over a week ago

Tasks Module

The article provides an overview of itopia Tasks section

Written by Katarina Ondrejovicova
Updated over a week ago

Importing Users from local AD to an Extended AD in itopia + GCP

Learn how you can import users/ groups from your local AD to the Cloud AD you extended to GCP and itopia

Written by Katarina Ondrejovicova
Updated over a week ago

Adding User to a new collection

Switching a user to a different collection

Written by Katarina Ondrejovicova
Updated over a week ago

Extending a User Profile Disk in Windows server

Written by Alejandro Clavero
Updated over a week ago

User Profile Configuration and User Profile Data

Written by Katarina Ondrejovicova
Updated over a week ago

Disable/ Allow Logins to a Server

Learn how to allow or disable end user logins from Server Manager.

Written by Katarina Ondrejovicova
Updated over a week ago

FSLogix Profile Container Support

Provide a fast, seamless roaming profile solution for your users

Written by Craig Medland
Updated over a week ago

Active Directory

Creating an Active Directory Trust

This article provides an overview of AD trusts and how to create one for a CAS deployment

Written by Aaron Firouz
Updated over a week ago

Mass AD password reset

Resetting the AD password for multiple accounts

Written by Alejandro Clavero
Updated over a week ago

Images on GCP

Managing Custom Images

Make the server creation faster and easier with custom images.

Written by Katarina Ondrejovicova
Updated over a week ago

Image Preparation in CAS

Step-by-step guide for creating a new image

Written by Craig Medland
Updated over a week ago

Import Images from GCP to itopia CAS

Learn how to use images that were prepared outside of CAS for your Collection Pools and servers.

Written by Katarina Ondrejovicova
Updated over a week ago

VM Instances

VM Instances Module

Basic overview of itopia VMInstances module. How to start/ stop/ restart a VM instance

Written by Katarina Ondrejovicova
Updated over a week ago

Add New Disk to a VM Instance

This article shows you how to add a secondary persistent disk to an existing VM instance

Written by Katarina Ondrejovicova
Updated over a week ago

Expanding Disks

Written by Katarina Ondrejovicova
Updated over a week ago

Admin Connection to a VM Instance

Learn how to easily access your servers anytime with RDP.

Written by Katarina Ondrejovicova
Updated over a week ago

Virtual Server Deployment: Server Only

This guide describes provisioning steps for the 'server only' deployment in itopia and GCP

Written by Katarina Ondrejovicova
Updated over a week ago

Admin Access to Linux Server

Access Linux Server

Written by Katarina Ondrejovicova
Updated over a week ago

Adding GPU to a VM instance

Leverage GPUs on Google Cloud for complex processing and scientific computing

Written by Katarina Ondrejovicova
Updated over a week ago

Pagefile Configuration

Best practice to manage the page file

Written by Katarina Ondrejovicova
Updated over a week ago

Virtual Display Devices on Virtual Machines in GCP

RMM and other applications often require virtual display devices on VMs

Written by Craig Medland
Updated over a week ago

Dedicated VM instances for users

Dedicated VM's for users

Written by Katarina Ondrejovicova
Updated over a week ago

Server Management

Printer Redirection in RDS Environments

Learn how the printer redirection works in Windows Server and what are the basic steps to troubleshoot printer issues

Written by Katarina Ondrejovicova
Updated over a week ago

Windows Templates and Default GPO's

Useful information about Windows templates and the default policies used by itopia to configure the servers

Written by Katarina Ondrejovicova
Updated over a week ago

Add New Server

Written by Katarina Ondrejovicova
Updated over a week ago

Linux server

Learn how to deploy Linux app server

Written by Katarina Ondrejovicova
Updated over a week ago

Server Import from GCP to itopia

Written by Katarina Ondrejovicova
Updated over a week ago

Collection Management

Configuring Collection Pools

Learn to customize your Collection Pool settings.

Written by Aaron Firouz
Updated over a week ago

Transitioning from RD Collections to Collection Pools

Learn how Collection Pools differ from RD Collections, and how to reconfigure your deployment to use them.

Written by Aaron Firouz
Updated over a week ago

Dedicated Collection Pools in itopia CAS

Dedicated Collections provide each user with a dedicated, persistent User Session Server for specific workloads

Written by Aaron Firouz
Updated over a week ago

Understanding Configuration Changes to RD Collection Pools

Learn how making changes to Autoscale or the Session Host image affect a Collection Pool

Written by Aaron Firouz
Updated over a week ago

Enabling multiple collections in existing deployments

Written by Alejandro Clavero
Updated over a week ago

Files and Folders

Folders/ Shares Module

Find out how to edit user permissions to shared files and folders. Configure mapped drives using itopia portal.

Written by Katarina Ondrejovicova
Updated over a week ago

Security Groups

Manage your folder permissions in itopia through Security Groups module.

Written by Katarina Ondrejovicova
Updated over a week ago

Folder redirection

How to setup folder redirection in the event you choose to not use user profile disks

Written by Alejandro Clavero
Updated over a week ago

Application Installs and Updates

Applications

Keep track of your installed applications in itopia. This article explains how to manage and restrict your apps for users.

Written by Katarina Ondrejovicova
Updated over a week ago

Sticky Notes in Windows Server

Written by Katarina Ondrejovicova
Updated over a week ago

Office 365 Click to run Installation on RDS environments

Office365 installation for Office 365 ProPlus

Written by Katarina Ondrejovicova
Updated over a week ago

Quickbooks Installation in RDS Environment

Best practices to install Quickbooks in terminal servers

Written by Katarina Ondrejovicova
Updated over a week ago

Configuring Outlook in Google Environment

Written by Katarina Ondrejovicova
Updated over a week ago

Office 365 Licensing without Volume Licensing

How to setup office 365 for a virtual environment and be compliant to Microsoft agreement terms.

Written by Katarina Ondrejovicova
Updated over a week ago

Installing Chrome extensions for users with User Profile Disks

Three ways to install Chrome Extensions for Windows Server

Written by Alejandro Clavero
Updated over a week ago

Scanning in Cloud

4 different options to handle scanning in cloud

Written by Katarina Ondrejovicova
Updated over a week ago

Resource Allocations

Update VM Instance Resources (RAM, CPU, Storage)

Learn to increase the storage, change RAM and CPU

Written by Katarina Ondrejovicova
Updated over a week ago

Schedule Server Uptime

Save cost and time scheduling server uptime

Written by Ubaldo Don
Updated over a week ago

Updating Storage on User Session Host Servers

Updating storage to all user sessions or a single session when you have Autoscale enable in RD Collections

Written by Katarina Ondrejovicova
Updated over a week ago

CAS Portal Administration

Create / Edit / Delete Admin Accounts

Quick guide to create, edit or delete itopia CAS admin account and restrict admin permissions

Written by Katarina Ondrejovicova
Updated over a week ago

Enforce Authentication Provider for CAS Admins

Organization Owners can specify authentication provider for all CAS Admins

Written by Craig Medland
Updated over a week ago

Convenience and security with G Suite SSO

CAS Administrators can use their existing G Suite account

Written by Craig Medland
Updated over a week ago

Security and convenience of Microsoft Office 365 SSO

Enable Microsoft Single sign-on (SSO) for itopia Portal

Written by Craig Medland
Updated over a week ago

Domain Admin Access Email Notification Process

Process update for communicating CAS Admin credentials

Written by Craig Medland
Updated over a week ago

Reset Admin Passwords

Basic information about admin accounts and how to reset / unlock them

Written by Katarina Ondrejovicova
Updated over a week ago

Deployment Owner Role

Administrators can now be designated as Deployment Owner

Written by Craig Medland
Updated over a week ago

itopia CAS Mobile App

Download itopia CAS management portal app to manage cloud on the go

Written by Katarina Ondrejovicova
Updated over a week ago

Time Zone Settings

Default timezone settings in itopia management portal and in the servers, how to change the time zone

Written by Katarina Ondrejovicova
Updated over a week ago

itopia CAS Statuses: Colors and Meaning

This article describes the statuses found across CAS modules and explains their meaning

Written by Katarina Ondrejovicova
Updated over a week ago

CAS Portal Notifications

Notifications on the CAS portal

Written by Katarina Ondrejovicova
Updated over a week ago

Granting itopia admin access to your environment

Written by Katarina Ondrejovicova
Updated over a week ago

Customize Your Branding

Make itopia platform customized to reflect your brand.

Written by Katarina Ondrejovicova
Updated over a week ago

Reports and Insights

itopia Reports

Generate reports and learn more about your deployments

Written by Katarina Ondrejovicova
Updated over a week ago

Insights Features

Insights module helps you get more visibility into your users activity and resource utilization.

Written by Katarina Ondrejovicova
Updated over a week ago

Custom Reporting with Google BigQuery

Gain visibility into user activity and resource utilization

Written by Craig Medland
Updated over a week ago

Enable BigQuery API

Steps to enable BigQuery API in Google Cloud Console

Written by Katarina Ondrejovicova
Updated over a week ago

Enable Billing Export to BigQuery

Gain more control over your Google billing.

Written by Katarina Ondrejovicova
Updated over a week ago

Microsoft RDS Licensing

Renewing SSL Certificates for RDS deployments

Renewing SSL certificates for RDS deployments when they expire

Written by Katarina Ondrejovicova
Updated over a week ago

Microsoft RDS License Configuration on the Server

Written by Katarina Ondrejovicova
Updated over a week ago

Deployment Management

itopia Deployment Management: Best Practices

Environment configuration overview and recommendations to manage your deployments in itopia

Written by Katarina Ondrejovicova
Updated over a week ago

Deployment Details in Dashboard

Deployment Details includes key info for each deployment in GCP

Written by Craig Medland
Updated over a week ago

Change Deployment Details, Add New Site

How to add a new deployment site or how to change deployment details such as contact information, website, email domain or timezone.

Written by Katarina Ondrejovicova
Updated over a week ago

Change Deployment Settings / Change Collection Pool GPO Settings

Learn to change GPO's for: user session time out, local drive access, printer redirection and Task manager access

Written by Katarina Ondrejovicova
Updated over a week ago

Resource Labels

Add metadata using labels to your deployment, collection or VMs

Written by Craig Medland
Updated over a week ago

Granting itopia Temporary Access to Your Deployment

Written by Katarina Ondrejovicova
Updated over a week ago

Grant Local Admin Rights to a User in Windows Server

Learn how to elevate permissions to local administrator

Written by Katarina Ondrejovicova
Updated over a week ago

Delete a Deployment

A guide how to remove a deployment from itopia and Google

Written by Katarina Ondrejovicova
Updated over a week ago

Understanding the Dynamic Uptime Feature

Written by Aaron Firouz
Updated over a week ago

Google Compute Engine (GCP)

Google Cloud Security, Privacy and Compliance

SOC, links to detailed documents about security and compliance in Google

Written by Katarina Ondrejovicova
Updated over a week ago

Support for Shielded VMs by GCP

Google Cloud Shielded VMs extend CAS Security

Written by Craig Medland
Updated over a week ago

Increase Compute Engine Quotas in GCP

A guide to check IP, CPU and GPU quotas in GCP

Written by Katarina Ondrejovicova
Updated over a week ago

Google Cloud Logs

Using Google Cloud Console logs for troubleshooting

Written by Katarina Ondrejovicova
Updated over a week ago

Change the RDP port for a VM instance in Google Compute

Written by Alejandro Clavero
Updated over a week ago

Google Compute Engine - Changing a VM instance's public IP

Change the public static IP on a VM instance

Written by Alejandro Clavero
Updated over a week ago

GCP VPN Gateway and Tunnel Setup

Help with VPN Gateway and Tunnel setup on GCP

Written by Katarina Ondrejovicova
Updated over a week ago

Google Cloud - VPN and Firewall Rules

Create Firewall rules to make sure you enable traffic between on-premise network and Google Cloud

Written by Alejandro Clavero
Updated over a week ago

Release Static IP's From Google Cloud

How to remove/release static IP's from Google Cloud

Written by Katarina Ondrejovicova
Updated over a week ago

Increase Google IP Quotas

A guide to check the IP quotas in Google and increase them if needed.

Written by Katarina Ondrejovicova
Updated over a week ago

How to Enable Stackdriver Monitoring Agent

Enabling Stackdriver agent for GCP monitoring.

Written by Katarina Ondrejovicova
Updated over a week ago

Cloud Price Calculator

Get an estimate of your infrastructure cost

Written by Craig Medland
Updated over a week ago

Adding Access to Your GCP Billing

Steps to give administrator access to your billing account

Written by Katarina Ondrejovicova
Updated over a week ago

Google Cloud Billing Reports

Understand your spending at a glance with Google Cloud Billing reports and get more control over your GCP expenses.

Written by Katarina Ondrejovicova
Updated over a week ago

GCP Billing Insights

Gain better visibility into your Google Cloud expenses when you set up billing integration with BigQuery and itopia

Written by Katarina Ondrejovicova
Updated over a week ago

Backups and Snapshots

Snapshots

Get familiar with Snapshot scheduling automation

Written by Katarina Ondrejovicova
Updated over a week ago

How to Restore from a Snapshot

Follow this guide for a file/ folder or single disk restores

Written by Katarina Ondrejovicova
Updated over a week ago

Restore a VM Instance from a Snapshot

Learn how to restore an entire VM instance (server) from a snapshot

Written by Katarina Ondrejovicova
Updated over a week ago

Configuring Volume Shadow Copies (VSS) on Windows Server

Volume Shadow Copies Service is a technology developed by Microsoft to take restorable snapshots of a volume.

Written by Katarina Ondrejovicova
Updated over a week ago

Customizations

Custom Start Menu Layout for Server 2016

Hide admin options such as Server manager and Power shell from the end users' start menu

Written by Alejandro Clavero
Updated over a week ago

Group Policy Method to Disable Shutdown Event Tracker in Windows Server

If you have a test Windows Server machine, then you may wish to set the Shutdown Event Tracker policy to: 'Disabled'.

Written by Katarina Ondrejovicova
Updated over a week ago

Customer Provided GPOs [Beta]

Customer GPOs can be added when customizing a new deployment

Written by Craig Medland
Updated over a week ago

Creating Server Shutdown Message Through Task Scheduler

Setting up a task to notify active users before the Server uptime schedule powers off a server

Written by Katarina Ondrejovicova
Updated over a week ago

Integrations

Itopia Integration with Slack

Setup an integration with Slack

Written by Katarina Ondrejovicova
Updated over a week ago

itopia Integration with ConnectWise

Written by Katarina Ondrejovicova
Updated over a week ago

Microsoft Remote Application Setup and Access

Remote App

Enable Remote Application instead of a full cloud desktop

Written by Katarina Ondrejovicova
Updated over a week ago

Publish a Mapped Drive for Remote Application Access

Written by Katarina Ondrejovicova
Updated over a week ago

Graphical Virtual Workstation

User Connection to Graphic Virtual Workstation

Learn how the end users connect to their graphic virtual VM

Written by Katarina Ondrejovicova
Updated over a week ago

Adding a User for Graphic Virtual Workstation Deployment

Steps to create a new user under graphic virtual workstation deployment

Written by Katarina Ondrejovicova
Updated over a week ago

Editing Graphic Virtual Workstation User and VM

Learn how to edit a VM for virtual graphic workstation user. Change RAM and CPU, add disks or see how to change user details.

Written by Katarina Ondrejovicova
Updated over a week ago

Plans and Billing

Starter Plan Features Explained

Learn more about the features you get with the Starter Plan!

Written by Katarina Ondrejovicova
Updated over a week ago

Pro Plan Features Explained

Learn more about the features you get with the Pro Plan!

Written by Katarina Ondrejovicova
Updated over a week ago

Update Your itopia Subscription

Learn how to add or remove add ons and manage subscription

Written by Katarina Ondrejovicova
Updated over a week ago

itopia Billing

Basic information about itopia billing

Written by Katarina Ondrejovicova
Updated over a week ago

Manage Your itopia Payment Profile

Update your credit card information

Written by Katarina Ondrejovicova
Updated over a week ago

Cancel Your itopia Subscription

A guide to cancel the itopia subscription from the management portal and Google Marketplace

Written by Katarina Ondrejovicova
Updated over a week ago

Release Summaries

Release Summary 2020

Keep current with 2020 CAS releases (everything from fixes to features)

Written by Craig Medland
Updated yesterday

Release Summary 2019

Keep current with 2019 CAS releases (everything from fixes to features)

Written by Craig Medland
Updated over a week ago

Release Summary 2018

Keep current with 2018 CAS releases (everything from fix to features)

Written by Katarina Ondrejovicova
Updated over a week ago

Release Summary 2017

Keep current with 2017 CAS releases (everything from fix to features)

Written by Craig Medland
Updated over a week ago

Contact itopia Support

itopia Status Page

Get live updates about itopia services availability from http://status.itopia.com/

Written by Katarina Ondrejovicova
Updated over a week ago

itopia CAS Support Guidelines

How to contact itopia support

Written by Katarina Ondrejovicova
Updated over a week ago

Professional Services

Terms, conditions and examples of itopia Pro Services

Written by Katarina Ondrejovicova
Updated over a week ago

Feedback

Share your ideas with us, propose changes and features in itopia platform or the itopia Helpcenter

Written by Katarina Ondrejovicova
Updated over a week ago