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123 articles in this collection
Written by
Ubaldo Don,
Katarina Ondrejovicova,
Alejandro Clavero
and 2 others
Granting itopia Temporary Access to Your Deployment
Written by
Katarina Ondrejovicova
Updated over a week ago
Connection Options for RDS Deployments
Written by
Aaron Firouz
Updated over a week ago
Deployment Details in Dashboard
Deployment Details includes key info for each deployment in GCP
Written by
Craig Medland
Updated today
Granting itopia admin access to your environment
Written by
Katarina Ondrejovicova
Updated over a week ago
Updating Storage on User Session Host Servers
Updating storage to all user sessions or a single session when you have Autoscale enable in RD Collections
Written by
Katarina Ondrejovicova
Updated over a week ago
Understanding Configuration Changes to RD Collection Pools
Learn how making changes to Autoscale or the Session Host image affect a Collection Pool
Written by
Aaron Firouz
Updated yesterday
Understanding the Nearest Connection Point Feature
Written by
Aaron Firouz
Updated over a week ago
Office 365 Licensing without Volume Licensing
How to setup office 365 for a virtual environment and be compliant to Microsoft agreement terms.
Written by
Katarina Ondrejovicova
Updated over a week ago
Import Images from GCP to itopia CAS
Written by
Katarina Ondrejovicova
Updated over a week ago
Configuring Collection Pools
Learn to customize your Collection Pool settings.
Written by
Aaron Firouz
Updated over a week ago
Transitioning from RD Collections to Collection Pools
Learn how Collection Pools differ from RD Collections, and how to reconfigure your deployment to use them.
Written by
Aaron Firouz
Updated over a week ago
Adding User to a new collection
Switching a user to a different collection
Written by
Katarina Ondrejovicova
Updated over a week ago
How to Enable Stackdriver Monitoring Agent
Enabling Stackdriver agent for GCP monitoring.
Written by
Katarina Ondrejovicova
Updated over a week ago
Enabling multiple collections in existing deployments
Written by
Alejandro Clavero
Updated over a week ago
Enabling Virtual Displays on Instances
Enable virtual display drivers on instances
Written by
Katarina Ondrejovicova
Updated over a week ago
Search Issues with documents and Outlook
Search Issues with documents and Outlook
Written by
Katarina Ondrejovicova
Updated over a week ago
CAS Portal Notifications
Notifications on the CAS portal
Written by
Katarina Ondrejovicova
Updated over a week ago
Increase Compute Engine Quotas in GCP
A guide to check IP, CPU and GPU quotas in GCP
Written by
Katarina Ondrejovicova
Updated over a week ago
Google Cloud Logs
Using Google Cloud Console logs for troubleshooting
Written by
Katarina Ondrejovicova
Updated over a week ago
Renewing SSL Certificates for RDS deployments
Renewing SSL certificates for RDS deployments when they expire
Written by
Katarina Ondrejovicova
Updated over a week ago
Enable BigQuery API
Steps to enable BigQuery API in Google Cloud Console
Written by
Katarina Ondrejovicova
Updated over a week ago
Importing Users from local AD to an Extended AD in itopia + GCP
Learn how you can import users/ groups from your local AD to the Cloud AD you extended to GCP and itopia
Written by
Katarina Ondrejovicova
Updated over a week ago
Insights Features
Insights module helps you get more visibility into your users activity and resource utilization.
Written by
Katarina Ondrejovicova
Updated over a week ago
Server Import from GCP to itopia
Written by
Katarina Ondrejovicova
Updated over a week ago
itopia CAS Statuses: Colors and Meaning
This article describes the statuses found across CAS modules and explains their meaning
Written by
Katarina Ondrejovicova
Updated over a week ago
Mass AD password reset
Resetting the AD password for multiple accounts
Written by
Alejandro Clavero
Updated over a week ago
Cancel Your itopia Subscription
A guide to cancel the itopia subscription from the management portal and Google Marketplace
Written by
Katarina Ondrejovicova
Updated over a week ago
Managing Custom Images
Make the server creation faster and easier with custom images.
Written by
Katarina Ondrejovicova
Updated over a week ago
User Connection to Graphic Virtual Workstation
Learn how the end users connect to their graphic virtual VM
Written by
Katarina Ondrejovicova
Updated over a week ago
Editing Graphic Virtual Workstation User and VM
Learn how to edit a VM for virtual graphic workstation user. Change RAM and CPU, add disks or see how to change user details.
Written by
Katarina Ondrejovicova
Updated over a week ago
Microsoft web client install (HTML5 portal)
Installing the remote desktop web client on your rdwebapp server
Written by
Alejandro Clavero
Updated over a week ago
Adding a User for Graphic Virtual Workstation Deployment
Steps to create a new user under graphic virtual workstation deployment
Written by
Katarina Ondrejovicova
Updated over a week ago
itopia Deployment Management: Best Practices
Environment configuration overview and recommendations to manage your deployments in itopia
Written by
Katarina Ondrejovicova
Updated over a week ago
End User Login Using Server IP
Learn how to login to the cloud desktop using server IP
Written by
Katarina Ondrejovicova
Updated over a week ago
Logging in with Mobile Devices
RDP config on Android and Apple mobile devices
Written by
Katarina Ondrejovicova
Updated over a week ago
"The identity of the remote computer cannot be verified. Do you want to connect anyway?"
Written by
Katarina Ondrejovicova
Updated over a week ago
"We can't sign into your account" error message when logging in RDS server 2016
Sign in error message when logging in the cloud desktop
Written by
Katarina Ondrejovicova
Updated over a week ago
Managing Users
Manage your users in itopia. This article explains basic functions available in Users module.
Written by
Katarina Ondrejovicova
Updated over a week ago
Delete a Deployment
A guide how to remove a deployment from itopia and Google
Written by
Katarina Ondrejovicova
Updated over a week ago
Release Static IP's From Google Cloud
How to remove/release static IP's from Google Cloud
Written by
Katarina Ondrejovicova
Updated over a week ago
User Import Features
Different ways to import users in itopia CAS
Written by
Katarina Ondrejovicova
Updated over a week ago
Excel Sheet Requirements for Bulk User Import
Written by
Katarina Ondrejovicova
Updated over a week ago
Change Deployment Details, Add New Site
How to add a new deployment site or how to change deployment details such as contact information, website, email domain or timezone.
Written by
Katarina Ondrejovicova
Updated over a week ago
Time Zone Settings
Default timezone settings in itopia management portal and in the servers, how to change the time zone
Written by
Katarina Ondrejovicova
Updated over a week ago
Change End User Settings
Learn how to disable password expiration, force password reset at next login or enable account expiration
Written by
Katarina Ondrejovicova
Updated over a week ago
Changing End User Password on their Virtual Desktop
Keyboard shortcuts for different operating systems that allow end user to change their own cloud desktop password.
Written by
Katarina Ondrejovicova
Updated over a week ago
How to Shadow users in Windows Server
Assist users in remote sessions
Written by
Alejandro Clavero
Updated over a week ago
Windows Templates and Default GPO's
Useful information about Windows templates and the default policies used by itopia to configure the servers
Written by
Katarina Ondrejovicova
Updated over a week ago
User Profile Configuration and User Profile Data
Written by
Katarina Ondrejovicova
Updated over a week ago
Folder redirection
How to setup folder redirection in the event you choose to not use user profile disks
Written by
Alejandro Clavero
Updated over a week ago
Extending a User Profile Disk in Windows server
Written by
Alejandro Clavero
Updated over a week ago
Temporary Profile Issues with User Profile Disks
Troubleshooting steps for temporary Profile issues with User Profile Disks (UPD)
Written by
Katarina Ondrejovicova
Updated over a week ago
RDS Users Cannot Delete Desktop Files
Troubleshooting steps to resolve issues deleting desktop files
Written by
Katarina Ondrejovicova
Updated over a week ago
Adding GPU to a VM instance
Leverage GPUs on Google Cloud for complex processing and scientific computing
Written by
Katarina Ondrejovicova
Updated over a week ago
Dedicated VM instances for users
Dedicated VM's for users
Written by
Katarina Ondrejovicova
Updated over a week ago
Creating Server Shutdown Message Through Task Scheduler
Setting up a task to notify active users before the Server uptime schedule powers off a server
Written by
Katarina Ondrejovicova
Updated over a week ago
Office 365 Click to run Installation on RDS environments
Office365 installation for Office 365 ProPlus
Written by
Katarina Ondrejovicova
Updated over a week ago
Applications
Keep track of your installed applications in itopia. This article explains how to manage and restrict your apps for users.
Written by
Katarina Ondrejovicova
Updated over a week ago
Quickbooks Installation in RDS Environment
Best practices to install Quickbooks in terminal servers
Written by
Katarina Ondrejovicova
Updated over a week ago
Error When Downloading an installation File on Terminal Server
Written by
Katarina Ondrejovicova
Updated over a week ago
"This action requires Windows administrator permissions" error when opening QuickBooks company file in RDS environment
Windows administrator permissions error when opening QuickBooks company file
Written by
Katarina Ondrejovicova
Updated over a week ago
“There was an error opening this document. Access denied.” Acrobat Reader 11 Fix for RDS Environment Error
A guide on how to fix the issue with Adobe reader that doesn't allow opening .pdf files.
Written by
Katarina Ondrejovicova
Updated over a week ago
Installing Chrome extensions for users with User Profile Disks
Three ways to install Chrome Extensions for Windows Server
Written by
Alejandro Clavero
Updated over a week ago
Configuring Outlook in Google Environment
Written by
Katarina Ondrejovicova
Updated over a week ago
Security Groups
Manage your folder permissions in itopia through Security Groups module.
Written by
Katarina Ondrejovicova
Updated over a week ago
Folders/ Shares Module
Find out how to edit user permissions to shared files and folders. Configure mapped drives using itopia portal.
Written by
Katarina Ondrejovicova
Updated over a week ago
VPN Module
This article walks you through creating a Google Cloud VPN gateway and tunnel
Written by
Katarina Ondrejovicova
Updated over a week ago
Google Cloud - VPN and Firewall Rules
Create Firewall rules to make sure you enable traffic between on-premise network and Google Cloud
Written by
Alejandro Clavero
Updated over a week ago
Snapshots
Get familiar with Snapshot scheduling automation
Written by
Katarina Ondrejovicova
Updated over a week ago
How to Restore from a Snapshot
Follow this guide for a file/ folder or single disk restores
Written by
Katarina Ondrejovicova
Updated over a week ago
Restore a VM Instance from a Snapshot
Learn how to restore an entire VM instance (server) from a snapshot
Written by
Katarina Ondrejovicova
Updated over a week ago
Configuring Volume Shadow Copies (VSS) on Windows Server
Volume Shadow Copies Service is a technology developed by Microsoft to take restorable snapshots of a volume.
Written by
Katarina Ondrejovicova
Updated over a week ago
How to Prevent RDP Attacks
Prevent hackers to sneak in through RDP
Written by
Ubaldo Don
Updated over a week ago
Google Compute Engine - Changing a VM instance's public IP
Change the public static IP on a VM instance
Written by
Alejandro Clavero
Updated over a week ago
Change the RDP port for a VM instance in Google Compute
Written by
Alejandro Clavero
Updated over a week ago
Microsoft RDS License Configuration on the Server
Written by
Katarina Ondrejovicova
Updated over a week ago
Grant Local Admin Rights to a User in Windows Server
Learn how to elevate permissions to local administrator
Written by
Katarina Ondrejovicova
Updated over a week ago
Group Policy Method to Disable Shutdown Event Tracker in Windows Server
If you have a test Windows Server machine, then you may wish to set the Shutdown Event Tracker policy to: 'Disabled'.
Written by
Katarina Ondrejovicova
Updated over a week ago
Custom Start Menu Layout for Server 2016
Hide admin options such as Server manager and Power shell from the end users' start menu
Written by
Alejandro Clavero
Updated over a week ago
Schedule Server Uptime
Save cost and time scheduling server uptime
Written by
Ubaldo Don
Updated over a week ago
VM Instances Module
Basic overview of itopia VMInstances module. How to start/ stop/ restart a VM instance
Written by
Katarina Ondrejovicova
Updated over a week ago
Admin Connection to a VM Instance
Learn how to easily access your servers anytime with RDP.
Written by
Katarina Ondrejovicova
Updated over a week ago
Admin Access to Linux Server
Access Linux Server
Written by
Katarina Ondrejovicova
Updated over a week ago
Update VM Instance Resources (RAM, CPU, Storage)
Learn to increase the storage, change RAM and CPU
Written by
Katarina Ondrejovicova
Updated over a week ago
Disable/ Allow Logins to a Server
Learn how to allow or disable end user logins from Server Manager.
Written by
Katarina Ondrejovicova
Updated over a week ago
Pagefile Configuration
Best practice to manage the page file
Written by
Katarina Ondrejovicova
Updated over a week ago
Expanding Disks
Written by
Katarina Ondrejovicova
Updated over a week ago
Add New Disk to a VM Instance
This article shows you how to add a secondary persistent disk to an existing VM instance
Written by
Katarina Ondrejovicova
Updated over a week ago
Linux server
Learn how to deploy Linux app server
Written by
Katarina Ondrejovicova
Updated over a week ago
Add New Server
Written by
Katarina Ondrejovicova
Updated over a week ago
Increase Google IP Quotas
A guide to check the IP quotas in Google and increase them if needed.
Written by
Katarina Ondrejovicova
Updated over a week ago
itopia Reports
Generate reports and learn more about your deployments
Written by
Katarina Ondrejovicova
Updated over a week ago
Tasks Module
The article provides an overview of itopia Tasks section
Written by
Katarina Ondrejovicova
Updated over a week ago
Cloud Price Calculator
Get an estimate of your infrastructure cost
Written by
Katarina Ondrejovicova
Updated over a week ago
Update Your itopia Subscription
Learn how to add or remove add ons and manage subscription
Written by
Katarina Ondrejovicova
Updated over a week ago
Manage Your itopia Payment Profile
Update your credit card information
Written by
Katarina Ondrejovicova
Updated over a week ago
Starter Plan Features Explained
Learn more about the features you get with the Starter Plan!
Written by
Katarina Ondrejovicova
Updated over a week ago
Pro Plan Features Explained
Learn more about the features you get with the Pro Plan!
Written by
Katarina Ondrejovicova
Updated over a week ago
Customize Your Branding
Make itopia platform customized to reflect your brand.
Written by
Katarina Ondrejovicova
Updated over a week ago
Change Deployment Settings / Change Collection Pool GPO Settings
Learn to change GPO's for: user session time out, local drive access, printer redirection and Task manager access
Written by
Katarina Ondrejovicova
Updated over a week ago
Printer Redirection in RDS Environments
Learn how the printer redirection works in Windows Server and what are the basic steps to troubleshoot printer issues
Written by
Katarina Ondrejovicova
Updated over a week ago
Scanning in Cloud
4 different options to handle scanning in cloud
Written by
Katarina Ondrejovicova
Updated over a week ago
Remote App
Enable Remote Application instead of a full cloud desktop
Written by
Katarina Ondrejovicova
Updated over a week ago
Publish a Mapped Drive for Remote Application Access
Written by
Katarina Ondrejovicova
Updated over a week ago
Sticky Notes in Windows Server
Written by
Katarina Ondrejovicova
Updated over a week ago
User password & lockout policy
Written by
Katarina Ondrejovicova
Updated over a week ago
Reset Admin Passwords
Basic information about admin accounts and how to reset / unlock them
Written by
Katarina Ondrejovicova
Updated over a week ago
Create / Edit / Delete Admin Accounts
Quick guide to create, edit or delete itopia CAS admin account and restrict admin permissions
Written by
Katarina Ondrejovicova
Updated over a week ago
Activity logs
Track your admin changes with Activity logs, find out exactly who does what and when on your itopia portal
Written by
Katarina Ondrejovicova
Updated over a week ago
Itopia Integration with Slack
Setup an integration with Slack
Written by
Katarina Ondrejovicova
Updated over a week ago
itopia Integration with ConnectWise
Written by
Katarina Ondrejovicova
Updated over a week ago
Google Cloud Security, Privacy and Compliance
SOC, links to detailed documents about security and compliance in Google
Written by
Katarina Ondrejovicova
Updated over a week ago
Google Cloud Billing Reports
Understand your spending at a glance with Google Cloud Billing reports and get more control over your GCP expenses.
Written by
Katarina Ondrejovicova
Updated over a week ago
Enable Billing Export to BigQuery
Gain more control over your Google billing.
Written by
Katarina Ondrejovicova
Updated over a week ago
GCP Billing Insights
Gain better visibility into your Google Cloud expenses when you set up billing integration with BigQuery and itopia
Written by
Katarina Ondrejovicova
Updated over a week ago
itopia Billing
Basic information about itopia billing
Written by
Katarina Ondrejovicova
Updated over a week ago
Adding Access to Your GCP Billing
Steps to give administrator access to your billing account
Written by
Katarina Ondrejovicova
Updated over a week ago
itopia CAS Mobile App
Download itopia CAS management portal app to manage cloud on the go
Written by
Katarina Ondrejovicova
Updated over a week ago
itopia CAS Support Guidelines
How to contact itopia support
Written by
Katarina Ondrejovicova
Updated over a week ago
itopia Status Page
Get live updates about itopia services availability from http://status.itopia.com/
Written by
Katarina Ondrejovicova
Updated over a week ago
Release Notes
Where we keep you up to date with itopia CAS latest releases including new features, changes and fixes
Written by
Katarina Ondrejovicova
Updated over a week ago
Professional Services
Terms, conditions and examples of itopia Pro Services
Written by
Katarina Ondrejovicova
Updated over a week ago
Feedback
Share your ideas with us, propose changes and features in itopia platform or the itopia Helpcenter
Written by
Katarina Ondrejovicova
Updated over a week ago