Preface

In order for the Webcam/Microphone to be successfully redirected, they must first be enabled on the actual image as opposed to the individual User Session. Because of this, a new image will have to be created, or you can clone an image that is currently being used in CAS. All the steps in the following sections should be performed directly on the new/cloned image that is being created.

You can find out how to create/clone an image by reading our Managing Custom Images Helpcenter article.

Next, you must make sure that the webcam/microphone is working on your local desktop. If your webcam/microphone is not working on your local desktop, then it will not work while logged into your cloud desktop, because Windows RDS is simply re-directing the webcam/microphone from your local desktop.

If you're logging in as an Admin user, you will have to go into the RDP file and disable the Administrative session. You can do so by following the steps below

1. Locate your RDP file.

2. Right-click on the RDP file and edit it with a text editor. In this example, we are using Notepad ++. You can download it for free at https://notepad-plus-plus.org/downloads/

3. Look for the administrative session line. For us, it's line 40, but for you, it may be different.

4. If you see administrative session:i:1, make sure to change it to administrative session:i:0. The 1 enables the Administrative session, whereas the 0 disables it.

5. After making the change, save the file

1. Plug in your webcam and make sure that it is working successfully on the Local desktop. If it is not working on the Local Desktop, it will not work on the Cloud Desktop

2. Locate your RDP file. Right click it, and click Edit

3. Go to the Local Resources Tab

4. Click on More...

5. Under Video capture devices, locate the webcam that you would like to use. In this example, we are going to select the HD Pro Webcam C920.

5a. If you’re enabling a Microphone, reference the screenshot below. If you want to enable a Webcam and a Microphone, simply combine the two screenshots

6. Make sure that the following boxes remain unchecked

● Video capture devices

● Devices that I plug in later

● Other supported Plug and Play (PnP) devices

● Other support RemoteFX USB devices

Make sure that your Local devices and resources window looks exactly like the window above.

7. When you have made the correct changes to the Local devices and resources section, click Ok.

8. Navigate to the General tab and save your RDP file so that the changes will remain once you connect.

9. Now, the next step is to enable your webcam while inside the actual Cloud Desktop, which is covered in the next section.

1. Login to your Cloud desktop

2. Click on the Windows icon at the bottom left of the screen and type in Privacy Settings

3. Click on Privacy Settings

4. In the Privacy Settings window, in the App Permission section in the left sidebar, click on Camera.

4a. If you’re trying to enable a Microphone, in the Privacy Settings window, in the App Permission section in the left sidebar, click on Microphone.

5. While in the Camera Settings window, make sure that Camera access for this device is on. If Off, click on Change and set it to On.

5a. If you’re trying to enable a Microphone, make sure that Microphone access for this device is on. If Off, click on Change and set it to On.

6. In the Allow apps to access your camera section, set the option to On. Under the Choose which apps can access your camera, turn on Cortana and Desktop app Web Viewer, in addition to any necessary applications that you would like to access your camera.

6a. In the Allow apps to access your microphone section, set the option to on. Under the Choose which apps can access your microphone, turn on Cortana and Desktop app Web Viewer, in addition to any necessary applications that you would like to access your microphone.

7. Reboot the image and log back into it.

8. If you’re using your Webcam/Microphone in a web browser, such as using your

Webcam/Microphone for Google Meet, please proceed to the next section.

If you are using your Webcam/Microphone in an application, make sure that the application has access to your camera/Microphone as per the screenshot in Step 6 & 6a. After you’ve verified that the webcam/microphone has access, open the application and select your webcam.

If you are still running into issues, please send an email to support@itoppia.com. Please provide as much information as you can, and if possible, please include screenshots as well.

Preface

In order for your webcam/microphone to gain access to your web browser, you have to grant it permission. In this example, we will be using Google Chrome as the web browser, but the same concept can be applied to other web browsers

Granting Webcam/Microphone Access in Google Chrome

1. Open Google Chrome

2. Navigate to the website that you would like to grant webcam/microphone access. In this example, we’re going to navigate to meet.google.com

3. Click on the lock icon in the left corner of the address bar.

4. Click on Site Settings

5. In the Permissions section, locate Camera and set it to Allow

5a. If you’re trying to enable a Microphone, select Microphone and set it to Allow

6. Go back to the website that you are giving the camera/microphone access to, and refresh the page.

7. Your camera/microphone should now be showing in your Web Browser.

8. Fin.