itopia WorkAnywhere Help Library

Library of 'How to' Guides to enable partners to manage, customize and operate their CAS deployment(s)

Ubaldo Don avatar Katarina Ondrejovicova avatar Fegeins Louis avatar +3
201 articles in this collection
Written by Ubaldo Don, Katarina Ondrejovicova, Fegeins Louis and 3 others
Launch Your Cloud Desktop

RD Gateway

Basic information about remote desktop gateway and SSL certificates
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

External Domain Names

This article explains how CAS configures external domain names for RDS deployments and how to configure customer-owned domain names.
Ubaldo Don avatar
Written by Ubaldo Don
Updated over a week ago

Uploading SSL Certificate in CAS

Instructions to complete the task to upload SSL certificate when the RDS Gateway was selected for your deployment
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

SSL request and PFX export guide

How to request and export an SSL certificate
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Configure RDS License Server

Get familiar with RDS license server configuration
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

RDS Licenses

Basic information about different types of Microsoft licenses that can be used for terminal servers
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

itopia CAS Server Roles

Learn more about server names and roles in CAS
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

RD Broker High Availability with SQL Server

CAS leverages Google Cloud SQL to deliver an affordable high-availability host for the Connection Broker database.
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Active Directory Implementation in itopia CAS

Learn more about Active Directory in CAS Deployments
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

AD DNS Name

Requirements for Active Directory DNS name field when creating a deployment
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Configuring a Remote Desktop Deployment with New Domain

Step-by-step guide to provision a Remote Desktop Services (RDS) environment with a new Active Directory Domain
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Configuring a Remote Desktop Deployment with Google Managed Service for Microsoft Active Directory

Managed Microsoft AD provides a simplified Active Directory administration
Aaron Firouz avatar
Written by Aaron Firouz
Updated over a week ago

Support for AD Trusts in CAS Deployments

Leverage AD Trusts to streamline onboarding
Aaron Firouz avatar
Written by Aaron Firouz
Updated over a week ago

Configuring a Remote Desktop Deployment with Extended Active Directory

Step-by-step guide to provision a Remote Desktop Services (RDS) environment into an existing Active Directory domain
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Domain Extension Restrictions and Warnings

What to be aware of when launching a domain extension
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Active Directory Extension for Disaster Recovery

Learn how to extend your existing AD to GCP for disaster recovery purposes
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Creating VPN When Extending Local AD to Cloud

When you need to create a VPN in order for our system to connect to your AD and extend it to GCP, follow these steps
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Active Directory PAM Compliance (v1)

Enforcing access within an existing Active Directory environment
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Google Projects

Itopia 'Deployments' integrate with GCP 'Projects'
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Add Permissions to a Project in Google

Learn to manage Project permissions and add team members to projects in Google.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Creating a Project in GCP and Assigning Rights to the Project

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Multi-Region Deployments in GCP

Learn more about multi-region infrastructure in GCP
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

itopia CAS Deployments

What are 'Deployments' in itopia CAS?
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Launch Your CAS Deployment in GCP

Follow this Guide to launch your CAS Deployment in the Google Cloud
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Securing your CAS RDS Deployment in GCP

Helping customers design and implement a secure remote work solution
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

File Storage Using NetApp Cloud Volumes

High-performance, scalable file storage for itopia CAS
Craig Medland avatar
Written by Craig Medland
Updated over a week ago
User Management

Creating, Importing, and Managing Users

Learn about different options for creating and managing users accounts for your CAS deployment.
Aaron Firouz avatar
Written by Aaron Firouz
Updated over a week ago

User Password & Lockout Policy

Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Change End User Settings

Learn how to disable password expiration, force password reset at next login or enable account expiration
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Excel Sheet Requirements for Bulk User Import

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Tasks Module

Learn how the Tasks Module can help keep you organization
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

How To Enable Webcam/Microphone In Your Cloud Desktop

In order for your customer to have their Webcam working inside their Cloud Desktop, please follow the steps provided in the sections below.
T
Written by Tristan St. Louis
Updated over a week ago

User Session Shadowing Support

Administrators can now view and control active user sessions from the CAS Admin Console
Aaron Firouz avatar
Written by Aaron Firouz
Updated over a week ago

Moving a User to a new Collection

Switching a user to a different collection
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Extending a User Profile Disk in Windows server

Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Disable/ Allow Logins to a Server

Learn how to allow or disable end user logins from Server Manager.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

FSLogix Profile Container Support

Provide a fast, seamless roaming profile solution for your users
Craig Medland avatar
Written by Craig Medland
Updated over a week ago
Application Installs and Updates

Restricting Application Access Using AppLocker

Learn how to prevent access to specific files and applications using Microsoft AppLocker.
Aaron Firouz avatar
Written by Aaron Firouz
Updated over a week ago

Applications

Keep track of your installed applications in WorkAnywhere. This article explains how to manage and restrict your apps for users.
T
Written by Tristan St. Louis
Updated over a week ago

Sticky Notes in Windows Server

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Office 365 Click to run Installation on RDS environments

Office365 installation for Office 365 ProPlus
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Quickbooks Installation in RDS Environment

Best practices to install Quickbooks in terminal servers
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Configuring Outlook in Google Environment

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Assigning Applications via Active Directory Nesting

WorkAnywhere allows users to be assigned to a single Collection. Here's a manual way to grant a user access to multiple Collections.
T
Written by Tristan St. Louis
Updated over a week ago

Office 365 Licensing without Volume Licensing

How to setup office 365 for a virtual environment and be compliant to Microsoft agreement terms.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Installing Chrome extensions for users with User Profile Disks

Three ways to install Chrome Extensions for Windows Server
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Scanning in Cloud

4 different options to handle scanning in cloud
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

How To block Zoom/Appdata Files Via GPO

Prevent users from accessing an application like Zoom, that runs within the users ‘appdata’ folder using a Group Policy Object (GPO)
T
Written by Tristan St. Louis
Updated over a week ago
CAS Portal Administration

New CAS Portal UI/UX

Experience the New CAS Portal
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

CAS Administrator Accounts

Learn about the built-in and custom roles available for delegating administrator access in your CAS deployments
Aaron Firouz avatar
Written by Aaron Firouz
Updated over a week ago

Enforce Authentication Provider for CAS Admins

Organization Owners can specify authentication provider for all CAS Admins
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Convenience and security with G Suite SSO

CAS Administrators can use their existing G Suite account
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Security and convenience of Microsoft Office 365 SSO

Enable Microsoft Single sign-on (SSO) for itopia Portal
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Domain Admin Access Email Notification Process

Process update for communicating CAS Admin credentials
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Reset Admin Passwords

Basic information about admin accounts and how to reset / unlock them
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Deployment Owner Role

Administrators can now be designated as Deployment Owner
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

itopia CAS Mobile App

Download itopia CAS management portal app to manage cloud on the go
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Time Zone Settings

Default timezone settings in itopia management portal and in the servers, how to change the time zone
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

itopia CAS Statuses: Colors and Meaning

This article describes the statuses found across CAS modules and explains their meaning
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

CAS Portal Notifications

Notifications on the CAS portal
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Granting itopia admin access to your environment

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Customize Your Branding

Make itopia platform customized to reflect your brand.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago
Deployment Management

Delete a WorkAnywhere Deployment

Instructions for deleting a Deployment
Fegeins Louis avatar
Written by Fegeins Louis
Updated over a week ago

Using Sole-Tenant Nodes with itopia CAS

Learn how to configure your CAS deployment to use sole-tenant nodes in Google Cloud and, optionally, "bring your own license" (BYOL)
Aaron Firouz avatar
Written by Aaron Firouz
Updated over a week ago

itopia Deployment Management: Best Practices

Environment configuration overview and recommendations to manage your deployments in itopia
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Deployment Details in Dashboard

Deployment Details includes key info for each deployment in GCP
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Change Deployment Details, Add New Site

How to add a new deployment site or how to change deployment details such as contact information, website, email domain or timezone.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Change Deployment Settings / Change Collection Pool GPO Settings

Learn to change GPO's for: user session time out, local drive access, printer redirection and Task manager access
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Resource Labels

Add metadata using labels to your deployment, collection or VMs
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Granting itopia Temporary Access to Your Deployment

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Grant Local Admin Rights to a User in Windows Server

Learn how to elevate permissions to local administrator
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Delete a Deployment

A guide how to remove a deployment from itopia and Google
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Accessing A Google Cloud Server As A Local Admin

If you are unable to log in to your CAS deployment with domain credentials use your local admin credentials.
T
Written by Tristan St. Louis
Updated over a week ago

Understanding the Dynamic Uptime Feature

Dynamic Uptime automatically starts and stops Session Hosts based on user activity
Aaron Firouz avatar
Written by Aaron Firouz
Updated over a week ago
Google Compute Engine (GCP)

Google Cloud Security, Privacy and Compliance

SOC, links to detailed documents about security and compliance in Google
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Support for Shielded VMs by GCP

Google Cloud Shielded VMs extend CAS Security
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Increase Compute Engine Quotas in GCP

A guide to check IP, CPU and GPU quotas in GCP
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Google Cloud Logs

Using Google Cloud Console logs for troubleshooting
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Change the RDP port for a VM instance in Google Compute

Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Google Compute Engine - Changing a VM instance's public IP

Change the public static IP on a VM instance
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

GCP VPN Gateway and Tunnel Setup

Help with VPN Gateway and Tunnel setup on GCP
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Google Cloud - VPN and Firewall Rules

Create Firewall rules to make sure you enable traffic between on-premise network and Google Cloud
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Release Static IP's From Google Cloud

How to remove/release static IP's from Google Cloud
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Increase Google IP Quotas

A guide to check the IP quotas in Google and increase them if needed.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

How to Enable Stackdriver Monitoring Agent

Enabling Stackdriver agent for GCP monitoring.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Cloud Price Calculator

Get an estimate of your infrastructure cost
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Adding Access to Your GCP Billing

Steps to give administrator access to your billing account
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Google Cloud Billing Reports

Understand your spending at a glance with Google Cloud Billing reports and get more control over your GCP expenses.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

GCP Billing Insights

Gain better visibility into your Google Cloud expenses when you set up billing integration with BigQuery and itopia
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago
Troubleshooting Tips

CAS Portal Is Slow/Unresponsive

There are various reasons why our CAS portal may run slow or become unresponsive. A poor network connection or PC issues are common factors.
T
Written by Tristan St. Louis
Updated over a week ago

FSLogix Profile Container Troubleshooting

Microsoft's FSLogix Profile Containers improves and enables User Profiles in WorkAnywhere
T
Written by Tristan St. Louis
Updated over a week ago

Quick VM Restore in Google Cloud console (Disaster Recovery)

Quickly restore an existing VM from a working Snapshot. Recovery time can be as fast as 15 minutes depending on the size of your disk.
Fegeins Louis avatar
Written by Fegeins Louis
Updated over a week ago

Search Issues with documents and Outlook

Search Issues with documents and Outlook
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

User Performance Issues: Connectivity or Compute?

Troubleshooting checklist when user connections are slow or sluggish
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

Managing Google Chrome Memory Consumption when 20+ Tabs are Open

Google Chrome Extensions to Reduce Memory Consumption
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

How to Prevent RDP Attacks

Prevent hackers to sneak in through RDP
Ubaldo Don avatar
Written by Ubaldo Don
Updated over a week ago

RDS Users Cannot Delete Desktop Files

Troubleshooting steps to resolve issues deleting desktop files
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Error When Downloading an installation File on Terminal Server

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Enabling Virtual Displays on Instances

Enable virtual display drivers on instances
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Temporary Profile Issues with User Profile Disks

Troubleshooting steps for temporary Profile issues with User Profile Disks (UPD) ​
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Activity logs

Track your admin changes with Activity logs, find out exactly who does what and when on your itopia portal
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

"We can't sign into your account" error message when logging in RDS server 2016

Sign in error message when logging in the cloud desktop
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

"The identity of the remote computer cannot be verified. Do you want to connect anyway?"

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

“There was an error opening this document. Access denied.” Acrobat Reader 11 Fix for RDS Environment Error

A guide on how to fix the issue with Adobe reader that doesn't allow opening .pdf files.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

"This action requires Windows administrator permissions" error when opening QuickBooks company file in RDS environment

Windows administrator permissions error when opening QuickBooks company file
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago