After the users VM is created (link to creation guide), admin will receive the credentials to connect to the new VM.

The connection works through Teradici PCoIP Client that can be downloaded here.
When you download the installation file, run it on your device that you'll be using to connect.

Agree to the terms and conditions and allow the installation of Microsoft Visual C++

Once the setup is successful, run the client.
As a first step, copy the external IP of the VM from itopia CAS. You can find it under user details simply clicking on the user

or when you go to Cloud Manager - Instances: 

Paste the IP in the client "Host Address" field and click Next:

Then provide the username and password:

The PCoIP client will connect you to the virtual machine.

Related articles:

Adding a User for Graphic Virtual Workstation Deployment
Edit Graphic Virtual Workstation User and VM

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