Troubleshooting Tips

General troubleshooting tips and advice

Ubaldo Don avatar Katarina Ondrejovicova avatar Craig Medland avatar
12 articles in this collection
Written by Ubaldo Don, Katarina Ondrejovicova, and Craig Medland

Search Issues with documents and Outlook

Search Issues with documents and Outlook
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

User Performance Issues: Connectivity or Compute?

Troubleshooting checklist when user connections are slow or sluggish
Craig Medland avatar
Written by Craig Medland
Updated over a week ago

How to Prevent RDP Attacks

Prevent hackers to sneak in through RDP
Ubaldo Don avatar
Written by Ubaldo Don
Updated over a week ago

RDS Users Cannot Delete Desktop Files

Troubleshooting steps to resolve issues deleting desktop files
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Error When Downloading an installation File on Terminal Server

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Enabling Virtual Displays on Instances

Enable virtual display drivers on instances
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Temporary Profile Issues with User Profile Disks

Troubleshooting steps for temporary Profile issues with User Profile Disks (UPD) ​
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Activity logs

Track your admin changes with Activity logs, find out exactly who does what and when on your itopia portal
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

"We can't sign into your account" error message when logging in RDS server 2016

Sign in error message when logging in the cloud desktop
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

"The identity of the remote computer cannot be verified. Do you want to connect anyway?"

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

“There was an error opening this document. Access denied.” Acrobat Reader 11 Fix for RDS Environment Error

A guide on how to fix the issue with Adobe reader that doesn't allow opening .pdf files.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

"This action requires Windows administrator permissions" error when opening QuickBooks company file in RDS environment

Windows administrator permissions error when opening QuickBooks company file
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago