Since itopia Spaces is. a managed service, itopia takes a customer-focused approach to delivering flexible, containerized environments for coding from anywhere without having to worry about the underlying technology of infrastructure.
All itopia Spaces services and third party components are monitored 24/7. When an alert is received, it is acted upon immediately by itopia.
For itopia Spaces technical support, there are two options:
The Chat bubble in the bottom right corner of the portal. This is a direct line to our support team during working hours. The average response time is under 5 min during business hours.
You can send an email to email@example.com to open a support ticket.
Itopia Spaces support is available Monday through Friday 8 am to 7 pm EST. Any High and Critical customer issues received outside of that time frame are handled by itopia’s on-call support team.