The following error message can appear after trying to log in to the cloud desktop.

Look at the steps below to solve the issue:

  1. Follow the message instructions and try signing out and back in
  2. Look if the affected user is using an application that didn't terminate when the user logged out last. Some applications may cause locking user's session. Normally it's data syncing applications but could be other app that uses user's profile.
  3. Check to see if the user is logging into a temporary profile.
  4. Restart the session host server

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