• What is Cloud Automation Stack (CAS)?

Cloud Automation Stack (“CAS”)  is a cloud desktop orchestration tool for IT Service Providers to manage and deliver cloud desktops through Google’s Cloud Platform. CAS allows IT Solution Providers to provision cloud-delivered desktops and enable end-user access to corporate documents, applications, and resources on any device, anywhere, anytime.

  • How does a user get started with their itopia Provisioned Cloud Desktop?

After the Desktop environment has been fully configured, the IT service provider will receive a list of temporary passwords for end-users. Upon the first long-in, the user will be prompted to set their password, and users will be required to change upon their first login. Once the user is setup with an RDP client, he or she will be able to login with their credentials.

  • How can I get started with Cloud Automation Stack?

To get started with Cloud Automation Stack, you just need to sign up for a free account. Once you register you will be redirected to the Cloud Automation Stack Portal. During the provisioning of a your environment, you will be prompted to sign in to or create a Google Cloud Platform account and create a project. Once you have a Google Cloud Platform project integrated with Cloud Automation Stack, you can begin provisioning and deploying cloud delivered virtual desktops.

  • What does an end-user need to use an itopia Provisioned Cloud Desktop?

To use an itopia provisioned Cloud Desktop, a user needs to have a desktop provisioned for them and a broadband internet connection. For optimal performance, the local connection should have 250 kbps of bandwidth per user. However, 150kbps per user will suffice. Latency of under 100ms is recommended for a good user experience. A user will also need an RDP client.

  • Can end-users install applications?

End-users do not have administrator rights. Their itopia Provisioned Cloud Desktop are locked down and limited to applications and files where an administrator has granted access. As such, their IT Service Provider will have to install applications or perform other tasks that require administrator rights.

  • Are itopia Provisioned Cloud Desktops persistent?

itopia Provisioned Cloud Desktops are persistent. Thus, when a user logs off, all application and session data is saved.

  • How is user data backed up?

Through CAS, an IT service provider can configure Snapshots with retention policies in order to accomplish an effective backup solution.

itopia Partner Portal

  • How does the migration process from on-premises infrastructure to itopia Provisioned Cloud Desktops work?

To migrate an IT environment, an IT Service Provider must first login to itopia and create a deployment in the system. Once the deployment is created, a site must be created for each location of that IT Service Provider’s deployment, for example any satellite offices. itopia send automatic welcome email to you since you will be will be migrating to itopia Cloud Desktops. Those e-mails contain a link to run the Discovery tool at each user’s workstation. This can be done by the end-users themselves, however, some administrators like to do this themselves. Once a user runs discovery, they will get a list of applications on their machine. That user is then asked to indicate which applications he or she uses. That data is then transmitted to the administrators through itopia. The IT Service Provider then has the option to audit each user’s discovered information to prevent a blind launch. The IT Service Provider can audit users, applications, security groups, folders, servers, workstations, printers, and network nodes. Once the IT Service Provider is ready to launch to the cloud, itopia will guide them through the migration process and notify the IT Service Provider when this is complete.

  • What can an IT Service Provider do in the Management Portal?

The Management Portal allows IT Service Providers to manage the migration, provisioning, and day to day operations of their cloud hosted desktops. In the portal, an IT Service Provider can manage the deployemnt settings including printing access, users, application installs, application assignment, and application uninstall, security groups, local drive access, enable password force complexity, reset passwords, enable task manager, and enable remote app. Through the portal, an IT Service Provider can also access deployment information, users, applications, notifications, FAQs; view and request reports in a manner that is easy to forward to your clients; create, delete, unlock, and log off user accounts; and request app installs, uninstalls and control app user assignments.

  • What is the Management Portal?

The Management Portal is a single pane of glass management suite that allows IT Service Providers to discover, provision and manage their deployments’ cloud hosted desktops and servers.

Billing

  • How am I billed for itopia?

Users of the free tier will not be billed for using itopia. Those on paid tiers will be charged a monthly or annual fee dependent on their selection when upgrading to a paid plan.

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