Manage

Manage your deployments anywhere, on any device

Katarina Ondrejovicova avatar Alejandro Clavero avatar Roy Anderson avatar +3
98 articles in this collection
Written by Katarina Ondrejovicova, Alejandro Clavero, and Roy Anderson and 3 others

User Connection to Graphic Virtual Workstation

Learn how the end users connect to their graphic virtual VM
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Editing Graphic Virtual Workstation User and VM

Learn how to edit a VM for virtual graphic workstation user. Change RAM and CPU, add disks or see how to change user details.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Microsoft web client install (HTML5 portal)

Alejandro Clavero avatar
Written by Alejandro Clavero
Updated over a week ago

Adding a User for Graphic Virtual Workstation Deployment

Steps to create a new user under graphic virtual workstation deployment
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

itopia Software FAQ's

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Itopia Deployment Management: Best Practices

Environment configuration overview and recommendations to manage your deployments in itopia
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

User Connection To Their Cloud Desktop/ Downloading RDP File

Windows desktops: End-users can connect to their cloud workspace by simply downloading the RDP file
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

MAC Users Connection To Their Workspace

Step by step guide to connect to cloud workspace from MAC
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Connecting to Cloud Desktop from Chromebook

Instructions to connect from a device running Google Chrome OS such as Chromebook or Chromebox.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

End User Login Using Server IP

Learn how to login to the cloud desktop using server IP
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Logging in with Mobile Devices

RDP config on Android and Apple mobile devices
Roy Anderson avatar
Written by Roy Anderson
Updated over a week ago

"The identity of the remote computer cannot be verified. Do you want to connect anyway?"

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

"We can't sign into your account" error message when logging in RDS server 2016

Sign in error message when logging in the cloud desktop
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Managing Users

Manage your users in itopia. This article explains basic functions available in Users module.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Delete a Deployment

A guide how to remove a deployment from itopia and Google
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

User Import Features

Different ways to import users in itopia CAS
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Excel Sheet Requirements for Bulk User Import

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Change Deployment Details, Add New Site

How to add a new deployment site or how to change deployment details such as contact information, website, email domain or timezone.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Time Zone Settings

Default timezone settings in itopia management portal and in the servers, how to change the time zone
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Change End User Settings

Learn how to disable password expiration, force password reset at next login or enable account expiration
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

How to Shadow users in Windows Server 2012r2 & 2016

Assist users in remote sessions
Alejandro Clavero avatar
Written by Alejandro Clavero
Updated over a week ago

Windows Templates and Default GPO's

Useful information about Windows templates and the default policies used by itopia to configure the servers
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

User Profile Configuration and User Profile Data

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Folder redirection

How to setup folder redirection in the event you choose to not use user profile disks
Alejandro Clavero avatar
Written by Alejandro Clavero
Updated over a week ago

Extending a User Profile Disk in Windows server 2012 and 2016

Alejandro Clavero avatar
Written by Alejandro Clavero
Updated over a week ago

Temporary Profile Issues with User Profile Disks

Troubleshooting steps for temporary Profile issues with User Profile Disks (UPD) ​
Roy Anderson avatar
Written by Roy Anderson
Updated over a week ago

RDS Users Cannot Delete Desktop Files

Troubleshooting steps to resolve issues deleting desktop files
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Adding GPU to an instance

Leverage GPUs on Google Cloud for complex processing and scientific computing
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

1:1 User Server Creation - Dedicated VM

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Applications

Keep track of your installed applications in itopia. This article explains how to manage and restrict your apps for users.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Office 365 Click to run Installation on RDS environments

Office365 installation
Eduardo Cutino avatar
Written by Eduardo Cutino
Updated over a week ago

Quickbooks Installation in RDS Environment (Server 2012 and 2016)

Best practices to install Quickbooks in terminal servers
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Error When Downloading an installation File on Terminal Server

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

"This action requires Windows administrator permissions" error when opening QuickBooks company file in RDS environment

Windows administrator permissions error when opening QuickBooks company file
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

“There was an error opening this document. Access denied.” Acrobat Reader 11 Fix for RDS Environment Error

A guide on how to fix the issue with Adobe reader that doesn't allow opening .pdf files.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Windows Server 2012r2 and 2016 - Installing Chrome extensions for users with User Profile Disks

Alejandro Clavero avatar
Written by Alejandro Clavero
Updated over a week ago

Configuring Outlook in Google Environment

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Security Groups

Manage your folder permissions in itopia through Security Groups module.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated yesterday

Folders/ Shares Module

Find out how to edit user permissions to shared files and folders. Configure mapped drives using itopia portal.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

VPN Module

This article walks you through creating a Google Cloud VPN gateway and tunnel
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Google Cloud - VPN and Firewall Rules

Create Firewall rules to make sure you enable traffic between on-premise network and Google Cloud
Alejandro Clavero avatar
Written by Alejandro Clavero
Updated over a week ago

Snapshots

Get familiar with Snapshot scheduling automation
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

How to Restore from a Snapshot

Follow this guide for a file/ folder or single disk restores
Eduardo Cutino avatar
Written by Eduardo Cutino
Updated over a week ago

Restore an Instance from a Snapshot

Learn how to restore an entire instance (server) from a snapshot
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Configuring Volume Shadow Copies (VSS) on Windows Server 2016

Volume Shadows Copies is a technology developed by Microsoft to take restorable snapshots of a volume.
Eduardo Cutino avatar
Written by Eduardo Cutino
Updated over a week ago

How to Prevent RDP Attacks

Prevent hackers to sneak in through RDP
Ubaldo Don avatar
Written by Ubaldo Don
Updated over a week ago

Google Compute Engine - Changing an instances public IP

Change the public static IP on an instance
Alejandro Clavero avatar
Written by Alejandro Clavero
Updated over a week ago

Change the RDP port for an instance in Google Compute

Alejandro Clavero avatar
Written by Alejandro Clavero
Updated over a week ago

Microsoft RDS License Configuration on the Server

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Grant Local Admin Rights to a User in RDS Server 2012 and 2016

Learn how to elevate permissions to local administrator
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Group Policy Method to Disable Shutdown Event Tracker in Windows Server 2012

If you have a test Windows Server 2012 machine, then you may wish to set the Shutdown Event Tracker policy to: 'Disabled'.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Custom Start Menu Layout for Server 2016

Hide admin options such as Server manager and Power shell from the end users' start menu
Alejandro Clavero avatar
Written by Alejandro Clavero
Updated over a week ago

Schedule Server Uptime

Save cost and time scheduling server uptime
Ubaldo Don avatar
Written by Ubaldo Don
Updated over a week ago

Instances Module

Basic overview of itopia Instances module. How to start/ stop/ restart an instance
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

RD Security Certificate Setup in RDS Server

Make your connection more secure with SSL cerificate
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Admin Connection to an Instance

Learn how to easily access your servers anytime with RDP.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Admin Access to Linux Server

Access Linux Server
Roy Anderson avatar
Written by Roy Anderson
Updated over a week ago

Update Instance Resources (RAM, CPU, Storage)

Learn to increase the storage, change RAM and CPU
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Customize Autoscaling

Let the system scale your resources automatically according to your requirements.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Disable/ Allow Logins to a Server

Learn how to allow or disable end user logins from Server Manager.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Pagefile Configuration

Best practice to manage the page file
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Expanding Disks

Eduardo Cutino avatar
Written by Eduardo Cutino
Updated over a week ago

Add New Disk to an Instance

This article shows you how to add a secondary persistent disk to an existing instance
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Linux server

Learn how to deploy Linux app server
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Add New Server

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Increase Google IP Quotas

A guide to check the IP quotas in Google and increase them if needed.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

itopia Insights

Generate reports and learn more about your deployments
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Tasks Module

The article provides an overview of itopia Tasks section
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Cloud Price Calculator

Get an estimate of your infrastructure cost
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Manage Your itopia Payment Profile

Update your credit card information
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Starter Plan Features Explained

Learn more about the features you get with the Starter Plan!
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Pro Plan Features Explained

Learn more about the features you get with the Pro Plan!
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Customize Your Branding

Make itopia platform customized to reflect your brand.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Change Deployment Settings

Learn to change settings for: user session time out, local drive access, printer redirection, task manager access and how to enable Gateway.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Printer Redirection in RDS Environments

Learn how the printer redirection works in servers 2012 and 2016 and what are the basic steps to troubleshoot printer issues
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Scanning in Cloud

4 different options to handle scanning in cloud
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Remote App

Enable Remote Application instead of a full cloud desktop
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Publish a Mapped Drive for Remote Application Access

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Sticky Notes in Windows Server

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

User password & lockout policy

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Reset Admin Passwords

Basic information about admin accounts and how to reset / unlock them
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Create / Edit Admin Accounts

Quick guide to create, edit or delete itopia CAS admin account and restrict admin permissions
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Activity logs

Search information in Activity logs, find out exactly who does what and when on your itopia portal
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Itopia Integration with Slack

Setup an integration with Slack
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Itopia Integration with Zendesk

Rene Rubio avatar
Written by Rene Rubio
Updated over a week ago

itopia Integration with ConnectWise

Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Google Cloud Security, Privacy and Compliance

SOC, links to detailed documents about security and compliance in Google
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Google Cloud Billing Reports

Understand your spending at a glance with Google Cloud Billing reports and get more control over your GCP expenses.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Enable Billing Export to BigQuery

Gain more control over your Google billing.
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

GCP Billing Integration with itopia

Gain better visibility into your Google Cloud expenses when you set up billing integration with BigQuery and itopia
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

itopia Billing

Basic information about itopia billing
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Adding Access to Your GCP Billing

Steps to give administrator access to your billing account
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

itopia CAS Mobile App

Download itopia CAS management portal app to manage cloud on the go
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Support Options

How to contact itopia support
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

itopia Status Page

Get live updates about itopia services availability from http://status.itopia.com/
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Professional Services

Terms, conditions and examples of itopia Pro Services
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Release Notes

Where we keep you up to date with itopia CAS latest releases including new features and fixes
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago

Feedback

Share your ideas with us, propose changes and features in itopia platform or the itopia Helpcenter
Katarina Ondrejovicova avatar
Written by Katarina Ondrejovicova
Updated over a week ago