At itopia, we prioritize the security and privacy of your data, as well as the efficiency of our operational costs. To maintain these standards, we have implemented a strict policy regarding the deletion of CloudApps Classroom instances after the end of a subscription period.
Effective Date: July 3, 2024
Policy Overview: To ensure that no residual data remains within itopia's systems and to manage our operational costs effectively, we will delete all instances of our software within three (3) days after the subscription end date. This policy applies to all customers and all types of subscriptions.
The three-day window serves multiple purposes:
Data Security: This period allows users to retrieve any necessary data before the instance is permanently deleted, ensuring no residual data is stored in our systems.
Cost Management: By timely removing inactive instances, we manage our resources efficiently, helping control operational costs and keeping our services affordable.
Important Details
Grace Period: After the subscription end date, you have a three-day grace period to back up any data you need to retain.
Automatic Deletion: On the fourth day following the subscription end date, your software instance and all associated data will be automatically and permanently deleted from our systems.
No Recovery: Post-deletion, the data will be irretrievable. Ensure you have backed up all necessary information before the end of the grace period.
Steps to Take
Plan Ahead: Be aware of your subscription end date and plan your data retrieval accordingly.
Backup Data: Utilize the three-day grace period to back up all necessary data.
Renew Subscription: If you wish to continue using Itopia's services without interruption, consider renewing your subscription before the end date.
Frequently Asked Questions
Q: What happens if I renew my subscription within the three-day grace period? A: If you renew your subscription within the grace period, your instance and all associated data will remain intact, and you can continue using our services without any data loss.
Q: Can I request an extension to the grace period? A: The three-day grace period is fixed to ensure consistency and fairness for all users. We recommend planning your data backup activities within this timeframe.
Q: What if I need my data after the instance is deleted? A: Once the instance is deleted, the data is irretrievable. Ensure you have backed up all necessary data before the end of the grace period.
Conclusion
At itopia, we are committed to ensuring your data security while also managing our operational costs effectively. Our instance deletion policy is designed to balance these priorities, providing you with a clear, structured process for managing your data at the end of your subscription period.
For any further questions or assistance, please contact our support team at support@itopia.com.