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Supported client devices
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Written by Fegeins Louis
Updated over a week ago

Overview

itopia CloudApps Classroom is designed to work with across a variety of hardware and software, making it easy for students to access their Classes anywhere, any time.

In this article, we'll review:

Client device requirements

Devices

itopia CloudApps works across desktop and laptop devices running Google Chrome OS, Microsoft Windows, and Apple MacOS. Mobile devices such as Android tablets or iPads are not officially supported and may encounter issues.

As a general rule, CloudApps should perform well on most devices manufactured since 2017; older devices and "ultra low-cost" devices may lack certain features, such as hardware-accelerated video decoding, and may perform poorly.

The tables below provide recommended device specifications for each platform.

Browsers

itopia CloudApps is optimized for Google Chrome. It is officially tested and supported for Chrome version 90 and higher, but should work with other modern web browsers based on the Chromium engine, such as Microsoft Edge or Opera. Other browsers, such as Safari and Firefox, may not work as expected.

Google ChromeOS

OS Version

Chrome OS 90 or higher is recommended

CPU

ARM:

  • Quad-core Cortex A55/A72 or higher

x86:

  • Intel Celeron/Pentium N4000-series, Core i3 or higher

RAM

Minimum: 2GB

Recommended: 4GB

Microsoft Windows

OS Version

Windows 7, 8, 8.1, 10, 11

Windows 10/11 S Mode is supported

CPU

ARM:

  • Quad-core Cortex A77/A710 or higher

x86:

  • Intel Celeron/Pentium 4000-series or higher, Core i3 or higher

  • AMD A4 or higher, all Ryzen-branded CPUs

RAM

4GB

Apple MacOS

OS Version

MacOS 10.12 (Sierra) or later

CPU

x86:

  • Intel Core i3 (2016) or higher

ARM:

  • Apple M1 or newer

RAM

4GB

Checking device compatibility

One of the most important device compatibility features is hardware-accelerated video decoding. itopia CloudApps is effectively a video stream of a remote desktop session that is performing the heavy-duty computing, so the most resource-intensive task on the client device is decoding this video stream.

CloudApps currently uses the industry-standard H.264 codec for encoding the desktop session. Virtually all CPUs/GPUs manufactured since 2015 support some level of hardware decoding for H.264 (also called advanced video coding or AVC).

You can confirm that your device and your Chrome browser support hardware decoding using the following steps:

1. Open a new Chrome browser window.

2. In the address bar, type: chrome://gpu โ†’ press [ENTER]/[RETURN]

3. In the top section (Graphic Feature Status), ensure that the following features show Hardware accelerated:

  • Canvas

  • Video Decode

Supported devices settings.png
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