👤 For Students
If you're a student and don’t see any class listed:
✅ Step 1: Confirm you're logging in with the correct school account.
✅ Step 2: Contact your CloudApps admin or instructor and provide the following:
Your school email address
Name of your school
Name of the class you should be enrolled in
Once assigned, the class will appear after refreshing the page or signing out and back into the CloudApps portal.
📝 Note
itopia CloudApps is optimized for Google Chrome. It is officially tested and supported for Chrome version 90 and higher, but should work with other modern web browsers based on the Chromium engine, such as Microsoft Edge or Opera. Other browsers, such as Safari and Firefox, may not work as expected. |
🛠️ For Admins & Instructors
Admins and instructors can verify a student's class assignment from the Admin Portal:
👉 https://labs-admin.itopia.com/
1. Navigate to the Class Roster
Log in to the Admin Portal
Click on the Classes tab in the left menu
Find and select the class the student should be enrolled in
2. Check for the Student
Look for the student’s name or email in the class roster
If they are listed, ask them to sign out and sign back in, or try refreshing the portal
Ensure they are logging in with the same account shown in the roster
3. Student Not Listed?
If the student is not listed:
Depending on your permissions, you may be able to:
Force a roster sync
Manually assign the student to the class
Roster sync option: Click on the Settings tab then SYNC NOW
Manually add student option: Hit the + ADD icon to add a user by email.
4. Still Not Appearing?
If the user still doesn't appear in the class after syncing or manual assignment:
📩 Your IT team should contact itopia Support for additional help.
✅ Summary
Most missing classes are caused by the student not being assigned to a class yet
Admins should verify roster assignments in the Admin Portal
Ensure the student is signing in with the correct account
If the issue persists, contact itopia Support